Assortment and stock

I would like to come and try on (some of) your offered items. Do you have these items in stock in the Donkervoort showroom/factory in Lelystad?

Yes, we do. All products offered through the Donkervoort website (with the exception of the made-to-measure items) are in stock in our showroom in Lelystad.

I am trying to select a specific size of a product I would like to purchase, but it doesn’t seem to work; does this mean the item is out of stock?

If a size appears light-grey and you are not able to click it, it means that specific size is no longer in stock. Would you like to be kept informed on new products or stock? Please subscribe to our newsletter. You will find the option to subscribe to this newsletter in the footer of our website.

Payments

Ideal (in The Netherlands only)

Do you have access to internet banking services of ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank or Van Lanschot Bankiers? Then you can make use of iDeal without any special software. The payment is always made via a secure SSL server, which sends your data encrypted.

Creditcard – Paypal

Atthe Donkervoort web shop you can also pay with your Mastercard, Visa, American Express, etc via Paypal. The payment is always made via a secure SSL server, which sends your data encrypted.

Manual bank transfers

If you do not have a credit card or do not have access to internet banking, you can choose to make a transfer to our bank account manually after placing your order. You will find the payment details in the order confirmation you will receive via email after completion of your order.

Ordering

Assistance in placing your order

If you are experiencing problems or have difficulties placing your order, please do not hesitate to contact us during office hours. We are happy to assist you in placing your order.

Your order status

After placing your order you will automatically receive an order confirmation via e-mail. Other updates related to your order will be communicated via e-mail as well. You will e.g. receive a notification when we ship your order. In the notification your will find the required information in order to track & trace your package/parcel.

Cancelling or changing your order

At the moment, you are only able to cancel or change your order by getting in touch with us via info@donkervoort.com; if you press ‘reply’ in your order confirmation you will automatically send your e-mail to the above mentioned e-mail address. Please mention your order number when requesting order changes or cancellations. We kindly request to clearly state which item(s) you would like to modify/cancel.

Shipping and delivery

Delivery

When you place your order on weekdays before 3 pm, your order will be shipped on that same day. We make us of the delivery services of PostNL and refer our delivery times to the below stated PostNL delivery times indicator (may be subject to changes and situations of force majeure ).
1-2 days : The Netherlands, Belgium, Luxembourg
2-4 days : Denmark, Germany, France, Austria, United Kingdom, Sweden
4-7 days : Italy, Spain, Norway, Switzerland, Finland, Hungary, Ireland, Lithuania, Estonia, Portugal
7-12 days : United States, China, Canada, Hong Kong , Australia, New Zealand , Japan, South Africa

Delay in delivery

Your order will be delivered as soon as possible at the address indicated by you. It remains possible that the order is delayed due to unexpected circumstances in the delivery.

Return policy

Returning an item

Donkervoort offers the possibility to exchange your purchased item (with the exception of the made-to-measure items). Please carefully read the below mentioned instructions in order to return your item(s) correctly:
- You can only return items if you inform/notify us about this within 14 days of receipt. Unfortunately, we can no longer take your request for return / exchange into consideration if you have had the item in your possession for more than 14 days and / or if the items were not purchased through our (web) shop.
- The item must be returned in an unused condition, free of stains, odors and defects – The product must bear the original labels and packaging
- Please add (a copy of) your purchase order to the returned item

Product with a defect

If you have received an item with defects, please contact/inform Donkervoort as soon as possible, but within 7 days of receipt. We will provide you with an appropriate solution.

Exchanging an item

If you wish to exchange an item, please note that we can are only send you the same product in another size and /or color. We kindly ask you to state your requirements as clearly as possible on your sales receipt. We cannot guarantee that the desired item is in stock upon arrival of your request for exchange. If the desired item is not in stock, we will refund the amount of the returned item using the same payment method you used for this order.

Return address:
Donkervoort Automobielen B.V.
Webshop Return/Exchange Pascallaan 96
8218 NJ Lelystad
The Netherlands

Refund order amount

Once we have received your return, we will confirm receipt by e-mail. We will need up to 7 days to refund your payment. It can, however, take 2-3 weeks before receiving the amount in your bank account (this is especially the case for credit card payments). We will refund the amount of the returned item using the same payment method you used for this order.

Security and privacy

Privacy statement

Donkervoort.com, part of Donkervoort Automobielen B.V., is honest and very careful with your personal data. We work hard to assure you of reliability, security and integrity of the data collected. Donkervoort Automobielen B.V. is convinced that the security of Donkervoort.com has an above-average level. This is what our team guarantees you. We protect your privacy in the following ways:
-Your personal information will not be sold or passed-on to a third party;
-Your data is safely stored in a non-public database;
-Your transaction details are sent encrypted so that eavesdroppers have no chance;
-We only use your email address to complete your order. We only send offers and newsletters if you opted in for this during your order process;
-To no longer receive messages from Donkervoort.com, you can unsubscribe at any time via the Unsubscribe button, a link which you can find at the bottom of each newsletter. You will no longer receive emails from us after you unsubscribe.

If you place an order with Donkervoort.com, we will ask you the following information: -Your name, address and telephone number. This information is used for the correct handling of your order;
-Your e-mail address so we can keep you informed on your order;
-Payment information, such as your credit card or bank account number. This is used to complete your order. The data is encrypted and will not be stored.
-To save the content of your shopping cart we use cookies.

Secure Internet during payment

During payment the Internet connection between you and the Donkervoort.com is protected. Using SSL, the transaction data is sent encrypted. To pay with SSL no special software is required. You can recognize a secure SSL connection through the “padlock” in the bottom status bar of your browser.

Protection of personal information

The information you enter on Donkervoort.com is for trimming your order or to send requested information. We appreciate the trust you place in us and therefore we treat your data with care. When you place an order or consult your account, the most modern technology, Secure Socket Layer, is used. Your information is protected and kept confidential at all times.